Resources for Your Business During the COVID-19 Pandemic

March 25, 2020

We’re all facing challenges right now. Businesses in the retail and hospitality spaces have been hit especially hard from the physical distancing measures that have recently been put in place.

We want to support you in any way we can, so we’re making sure that the services you receive from DataCandy aren’t impacted. We’re also working on solutions to help your business during the pandemic.

Be sure to bookmark this page for the latest tools and tips.

Features we’re working on to support your business:

Online and ordering

Your restaurant can accept online take-out and delivery orders in as little as 24 hours. You’ll receive your first month free and 50% the setup fee. Mobile ordering and delivery services are also available. To learn more or get started, please contact us at 1-877-858-3684.

 

Things you can do to mitigate the pandemic’s financial impact on your business:

 

Promote your gift cards online.

Take to the internet and ask your loyal following to support your business during these difficult times by purchasing gift cards. This will boost your cash flow now, when you need it most, and customers will be able to redeem their cards later, once the situation has been resolved. Customers are looking for small ways to support their favourite businesses during this time and understand how helpful the small act of purchasing a gift card can be for you.

 

Accept orders online or over the phone.

Selling and accepting orders online will allow you to continue to serve your customers and generate revenue. Remind your customers that you’re still open and that they can still place take-out, delivery, or curbside pickup orders.

 

Keep your customers updated.

Communicate to your customers via email or social media and update your website, Google My Business listing, and social media pages so that customers know your adjusted hours or order prep time. You can also let them know how much you appreciate their support and share ways in which they can continue to support your business during this time.

 

Don’t let physical distancing prevent you from staying socially connected.

Just because your customers can’t visit your business in person doesn’t mean that you can’t continue maintaining your relationship with them. Encourage them to share your posts on social media or to leave a positive business review. Chances are someone in their network wants to support you, too.

Steps you can take to prevent the spread of the virus at your business:

 

Limit in-person contact.

The easiest way to reduce the spread of COVID-19 is to limit the number of people coming in and out of your business. For some businesses, this may mean reducing their hours of operation. For restaurants, this might mean closing the dining room and accepting only delivery and pick-up orders.

 

Make hand sanitizer available.

If your business is staying open to customers, strategically place bottles of sanitizer near the entrance with a sign encouraging customers to use it.

 

Encourage contactless payments.

If possible, encourage your customers to pay by tapping their card, smartwatch or mobile wallet on your payment terminal. This reduces points of contact — especially compared to paying with cash, which changes hands countless times.

 

Disinfect everything regularly.

Make sure that your team regularly disinfects equipment and surfaces. Door handles, countertops, and payment terminals are three of the most frequently touched objects in a store, so keep wipes easily accessible between transactions.
Make sure to use cleaning products that are specifically designed for electronic devices on your payment terminals, as some touchscreen terminals have a protective layer that can be damaged with alcohol-based solutions. When in doubt, check your device manufacturer’s instructions. Don’t forget accessories such as phones, headsets, and keyboards, and remember to turn off your devices before cleaning them.

 

Visit the CDC’s website and Canada’s Public Health website for more information.

Resources that are available to your business:

The Business Development Bank of Canada has made resources available to entrepreneurs impacted by COVID-19.

The Government of Canada has created a number of initiatives to support businesses, such as access to credit and wage subsidies.

The Government of Canada has announced Emergency Commercial Rent Assistance for small businesses.

The Canadian Chamber of Commercehas developed a guide to prepare your business for the possible impacts of the COVID-19 pandemic.

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