Blog

Insight and trends spanning the gift card and loyalty industry.

Turning a Negative Customer Experience into a Positive One

Turning a Negative Customer Experience into a Positive One

Fostering loyalty is all about creating a positive customer experience, both in person and online, as dissatisfied customers are more likely to take their business elsewhere. So what happens when you make a mistake and need to backpedal? Here are some tips on handling...

Boost repeat business with a customer loyalty program.

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Is Mobile Ordering the Future?

Is Mobile Ordering the Future?

Mobile Ordering (MO) seems to be the way of the future. The idea is brilliant. But with every idea, there are flaws. Here are some pros and cons!
Modern Ways To Drive Customer Loyalty

Modern Ways To Drive Customer Loyalty

Stress runs high on both sides. Competitors are trying to poach your customers away with that impressive advertising campaign or a seemingly huge slash on prices. How do you compete and retain customer loyalty?