Written by the customer engagement experts at Paystone   It takes more than flavourful food and creative dishes to keep your restaurant in business.  Prioritizing customer experience is one of the most important factors to grow the success of your restaurant and...

By the customer engagement experts at Paystone   If you think about some of your favourite companies, they probably all have something in common: a really great customer experience.  The retail landscape and the ways that customers shop have changed a lot over...

By the security experts at Solink   Loyalty programs are an essential part of any modern business. In fact, an estimated 48 billion dollars' worth of loyalty points and miles are currently unredeemed in the United States alone. However, most concerningly, 72% of...

There’s a reason why shopping events like Black Friday, Boxing Day and Amazon Prime Day are so widely successful: consumers love discounts. And because retailers know this, discounts are ubiquitous, to the point where some brands are known as discount retailers,...

Fostering loyalty is all about creating a positive customer experience, both in person and online, as dissatisfied customers are more likely to take their business elsewhere. So what happens when you make a mistake and need to backpedal? Here are some tips on handling...

Fostering loyalty is all about creating a positive customer experience, both in person and online, as dissatisfied customers are more likely to take their business elsewhere. So what happens when you make a mistake and need to backpedal? Here are some tips on handling...

By Trust Radius guest blogger Brianna Barcena   Businesses are focusing their marketing more and more on consumers and the full buyer journey. From having never heard of a brand, becoming a lead, converting, staying engaged and becoming loyal to the brand to...

An estimated 2.77 billion people use social media around the globe. It’s no surprise that social media platforms such as Twitter, Instagram, and Facebook are a crucial part of every modern marketing plan. When managed correctly, social media can be used to not only...

By Amanda Peterson, Guest Contributor from Enlightened Digital   Mobile payment may not have made its mark on your business’s bottom line quite yet, but when it comes to customer acquisition, retention and satisfaction, it’s a must. Why? Customer loyalty. While...